FREQUENTLY ASKED QUESTIONS

Registration and Payment


Full payment for the course or class must be made prior to starting any course or class. Payments are made through a secure payment system either by PAYPAL, BANK TRANSFER or by CASH on the first day of the lesson. If a refund needs to be organised before classes commence, there will be a $30 administration fee taken from the full payment. Please note PAYPAL may add on an extra fee for a transfer. This must be paid by the student.




Class Length and Scheduling


Each 1 hour class includes a 55 minute live class and 5 minutes to create personalized, tips, quizzes and homework.

Class packages must be used within 4 weeks. Classes unused within 4 weeks will expire.

Students are responsible to organise their own classes. The teacher will not chase up students if they have not booked in. We are not responsible for wrong booking times or dates.




Referral Program


You can receive 1 free private English class for each new student you refer for a course or for a minimum of 3 classes. They must be booked in for you to receive the private class.




Class Cancellation and Rescheduling


All cancellations need at least 24 hours notice. If you cancel with less than 24 hours notice, you lose your paid-for class. Students need to cancel their class via email or phone.

Once notified of the cancellation, make up classes can be scheduled.

If you wish to take holidays you must provide notification two weeks before your course starts or you will lose part of your course and will be marked absent.

Students have a total of 3 months to use their course packages and lessons. After 3 months the left over classes are no longer usable.




Online Classes


Online classes are taught through Zoom. Zoom is extremely reliable, experiencing almost no problems! If you have electricity or technical problems from your side, we cannot be responsible if you miss a class or part of a class. Recording of any class is prohibited. During your online class you must: ✓ Only speak English ✓ Keep the camera and microphone on




In-person Classes


In-person classes are held at a selected Perth Library. You must arrive on time and meet at the reception of the library. If you prefer to meet at a different location, a $15.00 fee will apply for locations further than 10kms. Please bring a note book, pen and a smile :)




Privacy Policy


Jasmine’s English Hub is committed to protecting your privacy. This privacy policy applies to the information and data collected. Collection of your information is only through the information you provide directly. For example your name, email address, post address, phone number, demographic, and any other information you provide to us. If you make a purchase, we also collect payment information. Personal data is only collected to provide customer service and to respond to your questions, understand your preferences and operate to improve our website and business.

We respect your privacy and we do not share any of your information with third parties.